Privacy

We value, and are committed to, protecting your privacy. This policy outlines the personal information we collect, the way it is used and the steps we take to protect your privacy. Collection of Personal Information We collect personal information that identifies an individual where required to provide service, advice, engage in correspondence, and/or refer matters on to the appropriate persons, organisations or bodies where this is required to refer, action, address or resolve an enquiry or matter. Examples of personal information we collect includes names, email addresses, enquiries/messages sent, and, if/where appropriate, employer/organisation/group/educational institution or other body represented by the enquirer. This personal information is obtained in many ways including verbally, by correspondence, by telephone, by email, via our website at www.burrowingcrayfish.com.au, from other publicly available sources and from third parties. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Website Statistics We collect website statistics for our website at www.burrowingcrayfish.com.au. These statistics enable us to monitor and improve the effectiveness of our website, marketing, advertising, training and community engagement. Examples of website statistical data we collect include: number of visits, time, day, month, year and duration of visits, country of origin, operating systems, browsers, referring search engines and websites, search keyphrases and keywords, host/ip address, navigation, pages viewed and downloads. Security of Personal Information We store personal information in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure. When personal information is no longer needed for the purpose for which it was obtained, we take reasonable steps to destroy or permanently de-identify that personal information. Third Parties Where it is necessary to refer enquiries or matters to third parties for action, addressing or resolution, the privacy policies of those third parties, and their website/s, shall apply. Links We don’t guarantee website links or policy of third parties. Access to Personal Information You may access the personal information we hold about you, and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information we may require identification from you before releasing the requested information. Maintaining Quality of Personal Information We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so that we can update our records. Policy Updates This policy may change from time to time and is available on our website. Privacy Policy Queries and Complaints If you have any queries or complaints about our privacy policy, please contact us at info@burrowingcrayfish.com.au